Detailed information for Migrating to TitanADSL

Migration is the term used to move an existing broadband connection from one ISP to another without any downtime. You are able to migrate to any of our broadband products, ie Max PAYG and Max Allowance. The connection will automatically benefit from one static IP address(Certain packages will not have static IP) being included free of charge.
Before placing a migration order you will need to provide TitanADSL with a Migration Authorisation Code (MAC). The MAC will be provided by you current ISP. When your ISP provides the MAC they are confirming their agreement to allow the migration to go ahead to TitanADSL.

Please ensure that your ISP does not cease the connection.

The format of a MAC code is normally 10 or 12 alphanumeric characters followed by a "/" and then 5 alphanumeric characters i.e. LYES12345678/DB12E.

For orders that are LLU will incur a £40/ 25.00 + VAT charge if the connection is migrating from an LLU provider.

Up to 8/ 24Mbs Unlimited service is excluded and is chargeable at £46/ 28.75 for new and migrating orders.

Once the migration order is placed with TitanADSL, our availability checker will confirm whether a charge will be applicable.

Orders processing time 5-7 working days from when your order has been placed with TitanADSL.

Our Surf 8Mb/s plans are based on a 1 month contract - you have the right to cancel at any time by giving 30 days notice - no cancellation charges apply. Our up to          8/ 24Mbs service is based on a 1, 3 or 1 year based contract and you have the right to cancel by giving 30 days notice.

If you wish to migrate away from TitanADSL we will provide you with a MAC code Free of charge which allows you to transfer to another ISP this is provided within 5 working days.

Migrating to TitanADSL should happen with no downtime. If BT come across any problems with migration we will notify you by E-mail or Telephone.

Factors such as line quality and the distance from your exchange determine the speed you can receive on the up to 8/ 24 Mbps plans.

If you have any questions, please call 01332 412 180 or E-mail sales@titanadsl.co.uk